Finished. Here is what it cost.
A receipt under every job
Credits, time, what he touched and the model, in the thread. Nothing hidden, and nothing to work out later.
What a credit is
A credit is worth about a fifth of a cent. There is no charge per person: everyone in the workspace draws from one pool. A typical question takes 140 to 200 credits, and a scheduled job usually costs about what a question does, or less if you choose a cheaper model. Every finished job costs at least 10 credits. Past that, the cost follows which model did the thinking, how long the job ran and how many steps it took, so longer work costs more, and the receipt tells you. If an admin turns on looking around on its own, each look where Bob stops to weigh an unanswered question costs half the credits of the smallest request, and a look that finds nothing costs nothing. See the plans.
Unused credits roll over one month, then expire. Top-up packs are $40 for 20,000 credits and never expire. On the BYOK plan, where you bring your own AI account, top-up packs are $75 for 200,000 credits.
Read the receipt
Tool calls are the individual steps he took, such as looking something up in one of your apps. Effort is how much thinking the model was asked to do, and more effort usually costs more. Other notes appear when they apply: who approved something, who Bob acted as, how many remembered facts he used, and a heads up when a job ran well past what similar jobs usually cost.
To see what a task cost, ask him right after he finishes. To see what your scheduled jobs did this week and what each cost, ask “what ran this week”. A schedule with nothing to report posts no receipt but still uses credits, so that is where you see it. The Spend page in the HeyBob console, the website where you sign in with Slack to see and manage Bob, shows credits by person for admins, and your own line for everyone else.
Redo a mistake for free
Under his answer, press Not right? Rerun free and tell him what was wrong. The rerun costs you nothing. Each job can be rerun free once, and a free rerun cannot be rerun again. A workspace gets five free reruns in each billing month, and the count starts over at the start of the next month. If you hit the limit, Bob tells you to contact support.
Free reruns fix the original task. New work on top of it is billed as usual.
Cap spending for the workspace
An admin sets a monthly cap, in credits, on the Billing page. Leave it blank for no cap.
- When the workspace reaches 80% of the cap, Bob warns you in the thread, once per billing period.
- At the cap, Bob will not start new jobs. He says the workspace has reached its monthly cap and that an admin can raise it.
- A job already running is never cut off by the cap.
Cap what each person can spend
On the Spend page, an admin can set a default cap for everyone and a different number for any one person. Until one is set, a single person can use the whole workspace balance, except on the BYOK plan, which starts everyone at 200,000 credits a month.
- A cap applies to what a person asks Bob for directly. Schedules and other automations count against the workspace cap only.
- At their cap, Bob tells the person in the thread and names an admin who can raise it. He also holds off when what is left is less than a typical job needs. Each admin also gets one direct message per capped person, once per billing period.
If credits run out
Bob holds your request and tells you what jobs like it usually take. He shows an Add credits button and picks the job up the moment the credits land. If no credits arrive within 24 hours, he lets the request go and you are not charged.
Free trial credits and the card check
Every new workspace gets a free trial of 50,000 credits, about $100 of work, for 14 days. The credits unlock once someone in the workspace passes a quick card check. Until then Bob can't take on work.
- Where you see it. Bob offers a Verify a card to unlock your full trial button in his first message and in the message he sends when credits run out. Admins also see it on the Billing page. People who signed up in the HeyBob app can start it there. On the Billing page it disappears once the rest is unlocked, the trial ends, or you pick a plan. Buttons Bob already posted in Slack stay, and pressing one just tells you there is nothing left to unlock.
- Nothing is charged. The check opens a secure Stripe page, the payment company HeyBob uses. It places a $1 hold on the card and releases it right away. The $1 is never taken. If the release ever fails, your bank drops the hold within a week, and Bob tells you so. Stripe also keeps the card on your workspace's billing account.
- Which cards work. Type in a regular credit or debit card. Apple Pay, Google Pay and prepaid cards do not work, and a card whose security code the bank rejects does not work. One card can unlock the trial for one workspace only.
- What happens next. Within a minute Bob sends you a message saying what was unlocked, or why nothing was. The trial credits are added. If the card is turned down, you can try another one. If you close the Stripe page without finishing, no card is checked and nothing is charged.
- Skipping it. You can pick a plan or buy a top-up pack on the Billing page at any time instead, with no card check first.