Support
Bob is a teammate, and there are real people behind him. If something isn't working, or you just have a question, we want to hear from you.
Get help
Email us and a human will reply:
To help us sort it out on the first reply, include:
- your workspace name;
- what you asked Bob to do (a link to the Slack thread is ideal);
- the run receipt or timestamp, if the question is about a specific run.
Response times
We aim to respond to support requests within one business day. If Bob is down or a run is stuck, say so in the subject line and we will treat it as urgent.
Reporting a security issue
Found a vulnerability or something that looks like a security problem? Please email [email protected] rather than posting it publicly, and give us a reasonable window to fix it before disclosure. We read every report.
Data export & deletion
You can request an export or deletion of your workspace data at any time by emailing [email protected]. We action deletion requests within 30 days, subject to any legal retention obligations. See our Privacy Policy for the details.