Sent. A real person has your report.
One line is enough
Type /bob support and say what went wrong. The report arrives with your workspace, who sent it, and how your last job ended.
Report a problem to a person
In Slack, type /bob support and say what went wrong, for example /bob support the weekly report never arrived. Bob replies that a real person on the team has your report, and will get back to you as soon as we can, usually within one business day.
You do not have to look anything up. The report carries your workspace name, who sent it, and how your most recent job ended, including the error if there was one.
Or just ask for a person
Say “talk to a real person” or “get me a human” in a message to Bob. He flags it for the team and someone jumps in right there in the thread, usually within one business day.
Email us
Write to [email protected]. A link to the Slack thread helps most, along with your workspace name. We aim to reply within one business day. If Bob is down or a job is stuck, say so in the subject line and we treat it as urgent. More on the support page.
Fix it yourself first
- The answer was wrong. Press Not right? Rerun free under it and say what was wrong. How free reruns work.
- He is heading the wrong way. If you asked for the job, say just “stop” in the thread, or press Stop on his progress message. Only the person who asked can type stop. An admin can press Stop on his progress message.
- You wonder what happened. Ask him. “What did that cost?”, “what model are you on?” and “what do you remember?” all work.
- He needs an app. Connect it and ask again.
The slash commands
Type /bob with nothing after it to see the list.
| Type this | What it does |
|---|---|
| /bob support | Sends a report straight to a person. |
| /bob memory | Lists what Bob remembers, with Edit and Delete. |
| /bob grants | Lists what he is allowed to do without asking, and how to take it back. |
| /bob grants revoke | Takes one back. Add its number from the list. |
| /bob schedules | Lists your schedules, or all of the workspace’s if you are an admin. Add show for a numbered list. |
| /bob schedule disable | Stops a schedule you created, or any schedule if you are an admin. Add its number from the numbered list. |
| /bob schedule | Sets up a schedule from a cron line, a short timing code for technical users. Most people just ask Bob in words instead. |
Security issues
If you think you have found a security problem, the support page says how to report it.